Packages are generally dispatched within 1 business day after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
All orders shipped F.O.B. San Marcos, CA. Once any shipment is released to carrier, any damages become the responsibility of that carrier. All claims must be made by the customer directly with freight carrier and should be reported as soon as possible.
All in-stock items are shipped at time of order, out-of-stock items are back ordered, unless otherwise requested.
All freight charges are subject to dimensional/oversize carrier weight regulations.
Shipping charges are non-refundable.
Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
Refused shipments are subject to a 20% restock fee.
Damage / Loss
Damages are the responsibility of the carrier once the shipment is released from Battery Concepts, Inc.
All claims for damage/pilferage must be filed with delivering carrier within 7 days of receipt. Battery Concepts, Inc. cannot file this for you.
Save all boxes & packing material for damage inspection by carrier.
All claims for shortages / mis-shipments / mis-billings must be made within 10 days of receipt.
Backordered shipments will be subject to normal shipping and handling policies.